Returns & Exchanges
At Patchee BD, we strive to ensure you love every piece you wear; however, if you are not completely satisfied, we offer a hassle-free 7-day return and exchange policy for all fashion items.
Initiate Request
Contact our customer support via WhatsApp or email within 48 hours of delivery to notify us of your intent to return or exchange.
Pack the Item
Ensure the clothing is unworn, unwashed, and includes all original tags and packaging to qualify for a successful return.
Schedule Pickup
Our courier partner will visit your location to collect the package, or you may be requested to drop it off at a designated point.
Quality Check & Refund
Once we receive and inspect the item, we will process your exchange or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing